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In late October, 2,945 undergraduates or House affiliates completed Harvard University Dining Services (HUDS) residential dining satisfaction survey. This represents roughly a 44% response rate, assuring results that should be strongly representative of the overall community.
Total respondent breakdown:
- Freshman – 33.3%
- Sophomore – 25.1%
- Junior – 18.6%
- Senior – 18.2%
- Other (not undergrad) – 4.8%
Respondents self-identified with the following dietary preferences:
- I am an omnivore (I eat any kind of protein) – 71.3%
- I exclude some, but not all meat (i.e. don't eat pork or beef or some other animal protein) – 13.3%
- I am a pescaterian (I eat seafood but no meat) – 4.3%
- I am a vegetarian (no beef, chicken, turkey, or seafood/fish products) – 6.5%
- I am a vegan (no meat or dairy) – 1.0%
- I keep kosher – 0.8%
- I keep Halal – 0.4%
- Other – 2.4%
Survey participants selected Brazilian Barbecue for the festive meal on Sunday, February 24, but support for Greekfest was also strong so HUDS has invited guest chef Diane Kochilas back in the spring for further food fun, including an entirely Greek-themed dinner.
HUDS benchmarks its program in areas of food and menu, service, and “concerns” year over year, using these categories to drive continuous improvement, but also to identify problem areas in individual operations or overall.
Every dining location received the results from its specific community feedback, and has been using that information to make local adjustments – to condiments, spices, equipment temps, etc.
At an overall level, scores are compared to those over the last several Falls, and are as follows:

In particular, we note significant change in evaluation of the “concerns” categories. We attribute this largely to the recent implementation of new menu cards. Additional comments positively note the new menu cards’ added information on food sources, ingredients, and wellness potential. Some respondents suggest that menu cards also display calorie and serving size information. This feedback is noted, but HUDS determined, with the support of a broad committee of students and residential and health professionals to continue to provide that information only on HUDS’ website, where it proves less challenging for individuals with eating disorders.
Additional comments noted periodic innaccuracies in the cards – items labeled as Vegetarian when they appear Vegan, incomplete ingredients, etc. In these cases, students are encouraged to point this out either to their managers or through the feedback system. With several hundred items a day on the menu, we are grateful for additional, helpful monitoring of information and will correct it immediately.
Feedback regarding new menu items was able to be integrated into the winter menu, which starts on Wednesday, November 28. We used to start the winter menu after winter break, but based on student feedback determined you need that variety to start sooner. Recommendations for new menu items included the following (with HUDS notes in parantheses immediately following:
- Avocados/guacamole (exploring this as an occassional option for the salad bar – avocados are very expensive, so we hope, when they begin their season in March, to be able to offer them periodically)
- Asparagus (exploring this as an occassional option for the spring menu – asparagus is very expensive, and is mostly harvested in April, so we hope to be able to offer it periodically then)
- Beef or steak (will appear on the winter menu, such as in steak with pepper sauce and roast sirloin)
- Cheesecake (appearing on the winter menu)
- Congo bars (appearing on the winter menu)
- Enchiladas (will explore for the spring menu)
- Fish – not fried (appearing on the winter menu)
- Fresh Fruit (we continually monitor seasonal availability and try to bring in new things as quality and affordability allow)
- Greek yogurt (continue to monitor pricing and bulk availability)
- Grilled salmon (appearing on the winter menu)
- Gyros (will appear as a make-your-own station on the spring menu)
- Indian food (during the winter, one Friday night World Cuisine will be Indian)
- Korean Barbecue (appearing on the winter menu)
- Lasagna – meat and vegetarian (appearing on the winter menu)
- Mac & Cheese (appearing on the winter menu)
- Nutella (continue to monitor pricing and bulk availability)
- Pad Thai – a more authentic tasting version (we will examine the recipe. Authentic pad thai includes several allrgens, which we have avoided, but may need to bring back to make the taste “truer”)
- Potstickers/dumplings (appearing on the winter menu)
- Sushi (hard to buy a quality product at the volume we need and a price we can afford)
- Tortellini or ravioli (appearing on the winter menu)
A number of comments also centered on the following areas:
- A number of entrees could easily become vegan if they replaced butter with something like olive oil – our chef is examing this, please continue to call out such opportunities when you see them
- A number of entrees could become healthier (especially among vegetarian options) if cheese or cream were eliminated or on the side – again, our chef is exploring opportunities for this change
- Some items seem salty, especially soup – in the past 18 months, HUDS has reduced sodium in its entire menu by 25%, including soup. That said, as people continue to reduce sodium, they taste it more and more. We’ll keep modifying recipes as tastes change to take advantage of this opportunity to improve pverall health. As we like to note, one can always add salt, but they can’t take it away. It’s a great, positive statement about our national taste that this is a welcome change.
- Brain Break could use some healthier options – coming your way with the new specials over the winter!
Thanks to our community for participating in this vital survey process, which lets us adjust course and make positive changes to the menu and services. Keep sharing your feedback – in person, online, on Facebook, or through Twitter.