Monday, December 19, 2011

HUDS’ Fall 2011 Residential Dining Satisfaction Survey Recap

In late October, 2,672 undergraduates or House affiliates participated in HUDS’ semiannual satisfaction survey. Following is a brief summary of the survey findings and HUDS’ action plans to address the feedback received:

  • 41% survey response rate
  • House participation ranged from 17% to 62%
  • Overall participation by all class years was fairly equally distributed
    • 49% of freshman participated – an all-time high
  • Personal dining preferences remain the same – 77% of students are omnivores, 8% are vegetarian, 1% are vegan, with the balance identifying an additional range of exclusions
  • 71% of respondents identify as satisfied or very satisfied
  • Ranking of factors as “Very Important” are consistent – with Taste of Food, Freshness of Food, and Cleanliness of Plates & Utensils remaining top three
  • Satisfaction scores remain very consistent – within several tenths of a point (on a scale of 1 to 5) – of previous years.
    • One exception – scores on the cleanliness of plates and utensils went down more than a quarter of a point
  • Students are evenly mixed as to the importance of food being sustainable
  • Themes in their open ended comments:
    • Dissatisfaction with vegetarian entrees
    • Interest in more healthy options
      • More seafood
      • Less fried foods
      • More fruit
      • Reduced salt
    • Want more meat protein variety (less chicken)
    • Meals need to be “re-balanced” – “all the good stuff in one meal”
    • Menued options not available throughout the meal period
    • Possible to shift meal hours later?
    • Universal love for the staff
    • 375th celebration menu a hit – can items be incorporated into everyday menu?

HUDS’ action plans:

  • Company who services dish machines called in to review all machines and chemical calibrations – significant adjustments were made in most equipment
  • Vegetarian entrée ideas solicited from students; an entrée tasting of 15-25 new items took place Friday, December 16, with approximately 20 people signed up to attend
  • To eliminate or minimize menu run-outs, standards for re-stocking reviewed with staff; data as to 15 minute participation reviewed to revisit peak serving times
  • Breakfast items added to lunch menu on Saturdays
  • Sampling of new menu items as part of the winter menu (starting January 23)
    • New line of frozen yogurt, with more available flavors and a flavor profile more like Berryline
    • Beef consommé and Welsh Rarebit added from 375th
    • Entrees like Wild salmon with herb crust
    • New theme menus:
      • Southern (jambalaya, etouffe, collard greens, grits)
      • Peking chicken bar
      • Japanese Ramen bar
    • Weekly fruit bar at dinner (range of cut fruit and berries)

I am deeply proud of the work our team has done in this semester, and as we look to the balance of the school year, I am eager to continuing growing and shaping the dining program to meet the needs of the students and the College.

Friday, October 28, 2011

FOOD WASTE IS DOWN 56.5% SINCE 2005

For the first time in recent memory, the average annual weight of food waste in each dining hall has dipped below 200,000 pounds, marking a 56.5 percent decrease in wasted food since spring 2005.



This semester’s food waste audit - which was conducted during the week of October 3 through 7 - also showed a drop of 21.6% drop in food waste since last spring. This figure represents a one-semester dip of more than 50,000 annual pounds per dining hall.


Yearly figures are based on the average food waste projected over the number of meals served annually.


During the most recent audit week, students left an average of 1.22 ounces of food waste on their plates. Winthrop residents took the prize for the lowest per-person waste, leaving an average of only 1.07 ounces of food each. Currier residents took a close second place, wasting just 1.09 average ounces of food.


We were also pleased to notice that students became more mindful of food waste as the audit week progressed. Nearly consistently across the board, students wasted less food each successive day, which indicated to us that students responded to reminders about the food audit by consciously reducing the amount of food they put on their plates.


Why minimize food waste? We donate perishable leftovers from the dining hall kitchens to area food banks. Each year, we donate about 8000 pounds of leftover food from dining halls and catered events to the Greater Boston Food Bank, which redistributes the food to local feeding programs to provide 6000 meals.

To dispose of the food waste that does inevitably accumulate, HUDS composts in 12 of 13 dining halls. Annually, we compost 583 tons of waste. This is one of our many initiatives to reduce our environmental impact.


To cut back on food waste at your next meal, try to serve yourself small portions during your first trip to the serving stations. Remember, you can always go back for second helpings if you’re hungry for more food.

Thank you for continuing to be mindful of your food waste!

Monday, October 17, 2011

Cage Free Eggs

Harvard University Dining Services (HUDS) has a long commitment to customer service. In the spirit of that driving value, and in light of a recently conducted review of our policy toward egg purchases, HUDS’ new Managing Director David Davidson is pleased to announce that, effective October 31, all the eggs HUDS serves will be cage-free. This change will include shell and liquid eggs for all products we make in-house – the equivalent of approximately 1.8 million eggs.

HUDS has served cage free shell eggs from New Hampshire-based Pete & Gerry’s for a number of years. Liquid eggs – used for most everyday grill items and recipes – will now come from Abbotsford Farm.

HUDS has continually monitored the debate regarding cage free eggs, and customers have expressed a strong interest in this change. With recent savings achieved in HUDS’ administrative overhead, and advantageous pricing, we are able to commit to this conversion in the interests of meeting customer demand.

Thursday, October 13, 2011

Harvard 375th in the Houses




We're looking forward to a great community celebration on Friday, October 14, to mark the anniversary of Harvard's founding. In all the undergraduate Houses, at Annenberg, and at Dudley and Cronkhite, we'll start the celebration with a menu that reflects typical foods served throughout the centuries here at Harvard.


The menu was created by HUDS' Director of Culinary Operations, Martin Breslin, and a team of students who poured over research from the Harvard archives. Here's their menu, and brief explanations of the food's history . . .


Bill Of Fare

Beef Consommé (Jillian Smith, Cabot House)

Corn Chowder (Annie Douglas, Adams House)

A Grand Sallat (Kristin Kessel, Adams House)

Roast Leg of Lamb with Mint Jelly (Rebecca Ruskin, Quincy House)

Chicken Pie (Isabel Hebert, Adams House)

Welsh Rarebit (Yonatan Kogan,, Eliot House)

Buttered Savoy Cabbage (Sarah Rose Cass, Annenberg Freshman Dining Hall)

Griddled Potatoes (Natalie Padilla, Leverett House)

English Peas (Dana Modzelewski, Adams House)

The Root Cellar (Eric Michel, Quincy House)

Corn Bread (Rebecca Ruskin, Quincy, House)

Historical menu notes:

Beef Consommé

Beef consommé first appeared in French cuisine in the 16th century as a supplement to other recipes. It re-emerged as a soup in its own right in Europe during the early 19th century, and was even served to first class passengers on the Titanic in a fateful last dinner on April 14, 1912 before the sinking of the ship.

From classical French cuisine to the Titanic, beef consommé has been a soup that caters to the tastes of the elite. According to an article in Gastronomica, consommé “signaled not just the raw economic worth of the [first class] passengers [on the Titanic]; it aimed to reflect their own confidence and suggest their potential for success.” The Harvard Dining Association began serving beef consommé to undergraduates in February of 1786.

Beef consommé is traditionally prepared by simmering and straining a “raft” of finely mixed beef and vegetables in a pot. Egg whites and other seasonings are added and simmered, creating a foam mixture at the surface that clarifies the soup as it rises. Once the foam is removed, the remaining soup is a clarified consommé ready to be served. Today’s recipe replicates the same clarifying process and many of the same ingredients used in the traditional recipe. Consommé is still served today in higher end culinary institutions and restaurants.

Jillian Smith, Cabot House

*****

Corn Chowder – V

Corn chowder has appeared on Harvard menus since 1840. Corn bears much significance as an indigenous crop, a staple of the American diet, and a symbol of American agriculture and way of life. While the origin of chowder in the United States is less clear-cut, the starchy seafood stew likely reached America via sailors or immigrants from France or England.

The first recipe for fish chowder printed in America appeared in the Boston Evening Post in 1751. Recipes for chicken, veal, and potato chowder began to emerge in the following decades, with instructions for corn chowder appearing in the late 1800s. Ingredients included corn, water, milk, flour, as well as eggs, cream, onion, and pepper (and in non-vegetarian versions, bacon or ham and chicken stock).

Annie Douglas, Adams House

*****

A Grand Sallet – V

A grand sallet, or a great salad, is a four-hundred-year-old Elizabethan dish that is not wildly different from a salad you might make in the dining hall or order off a menu today. A grand sallet consists of many of the ingredients that we find in modern salads: leafy greens, an assortment of herbs, hardboiled eggs, almonds, and capers. Yet a unique feature of a grand sallet is its abundance of dried fruits: figs, raisins, candied cherries, dried currants, dried orange peel, and dates. Noticeably missing from an Elizabethan sallet are tomatoes and peppers, which are often considered staples of a salad today. And though the ingredient list of a grand sallet may seem long, its dressing is markedly less involved, requiring nothing more complicated than wine or sherry vinegar, olive oil, a pinch of pepper, and a dash of salt.

Typically served at evening supper rather than midday dinner, a grand sallet was featured on Harvard's dining menu in the mid-1600s.

Kristin Kessel,, Adams House

*****

Roast leg of Lamb with mint jelly

Although modern college students seldom see “Roast Leg of Lamb with Mint Jelly” as the main entrée listing in the dining halls, this was common fare 375 years ago at Harvard. Roast Leg of Lamb frequented Harvard’s early Bills of Fare because sheep – who also provided hide for diplomas – were prevalent in Cambridge. This gamey meat served as welcome nourishment for hungry students in the 17th century.

Rebecca Ruskin, Quincy House

*****

Chicken Pie

Some historians trace the roots of the pie back to 9500 B.C., when ancient Egyptians began to use stone tools for grinding and making food. Originally, these creations were referred to as “galettes,” but they were far from our common notion of a pie. It was not until the Greeks invented the pie pastry that ancient pies began to resemble modern our conception of the pastry. Even then, pies historically featured mostly meat-based fillings, rather than the sweet pies we often consume for dessert.

In the Medieval Ages, pies were popular as a staple food for traveling and working people, as the pastry shell served as a baking dish, storage container, and serving vessel. Part of the popularity of the pastry came from a chef’s ability to cook a pie over an open fire and alter the pie’s filling based on the available ingredients. Early pies were called “coffins” or “coffyns,” words that were frequently used to describe baskets or boxes that featured tall, straight sides with sealed floors and lids. Open-top pies were referred to as “traps.” Although Harvard has served many pies in its 375-year history, tonight’s pastry recalls the traditional chicken variety.

Isabel Hebert, Adams House.

*****

Welsh Rarebit – V (contains alcohol)

Welsh rarebit, or Welsh rabbit, is a dish made with a savory sauce of melted cheese and various other ingredients and served hot over toast. There are an enormous number of variations of Welsh rarebit; two recipe books published at the turn of the 19th century provide one recipe for rarebit that calls for ale and another that does not.

Although the origin of the name may be related to the Welsh love of cheese, the choice to call a cheese dish “rabbit” is more likely an ironic reference to the notorious poverty in 18th century Wales. The term “rarebit” is the result of an etymologizing alteration, first used in 1785. According to American satirist Ambrose Bierce, the continued use of rarebit was an attempt to rationalize the absence of rabbit. In his 1911 Devil's Dictionary, Bierce defined “rarebit” as “a Welsh rabbit, in the speech of the humorless, who point out that it is not a rabbit.”

Welsh rarebit is also mentioned several times in the 1895 Harvard Stories: Sketches of an Undergraduate, which clearly refers to a recipe using beer.

Yonatan Kogan, Eliot House

*****

Buttered Savoy Cabbage – V

Savoy cabbage is a mild and sweet variant of the cabbage family, which includes everything from red cabbage, to bok choy, to cauliflower. Heralded today for its plentiful vitamins and low price, cabbage has a rich history. There is evidence of the domestication of cabbage as far back as 4000 B.C.E. in China. Cabbage was a favorite food of Confucius, a ward against intoxication in Ancient Rome, and a medical remedy for sick soldiers on Captain Cook's voyage. In the Northeast, cabbage lent its name to "Cabbage Night," a popular 1970s holiday in which children threw food, including cabbage, at local homes on the night before Halloween.

Buttered savoy cabbage was common fare in the Harvard kitchens in the early 20th century.

Sarah Rose Cass, Annenberg Freshman Dining Hall

*****

Griddled Potatoes – Vgn

In 1898, griddled Russet potatoes found their way atop Harvard College’s dining hall menu, offering a crispy, yet tender side dish to a true meat and potatoes meal.

Potatoes have a long history in America. In 1836, Henry Harmon Spalding planted the first potatoes in Idaho as crop for his Christian mission. Up until the 1850s, however, many Americans planted potatoes near hog pens because they considered the crop to be for animal consumption alone. It wasn’t until 1872 that America’s most well known potato – the Russet Burbank potato – was developed by American horticulturist Luther Burbank as an attempt to find a more disease-resistant variety of the crop.

Natalie Padilla, Leverett House

*****

English Peas – Vgn

Although peas are typically boiled or steamed today, the vegetables were once grown for their dry seeds. By the 17th and 18th centuries, it became the fashion to eat peas "green" – that is, right after they have been picked off the stem and are still immature. As new cultivars of peas were grown in England, the typical garden pea became known as the English Pea. Peas have long appeared on the menus at Harvard in soup, as a lone vegetable, or in other dishes.

Dana Modzelewski, Adams House

*****

The Root Cellar – Vgn

The turnips, carrots, parsnips, beets, hubbard squash, and onions in the root cellar represent are typical of vegetables that have customarily been served at Harvard and throughout New England over the past centuries. Root cellars keep food – usually vegetables – at low temperature and steady humidity, preventing them from freezing during the winter and spoiling during the summer. At Harvard, students once had their own root cellars in which they stored beer, wine, and other alcoholic beverages.

Eric Michel, Quincy House

*****

Cornbread – V

Cornbread has been a staple in New England for centuries. Native Americans – who first made the bread – taught the recipe to European settlers, who then spread the bread across the country. Cornbread was originally made from cornmeal, salt, and water, all of which were easily accessible ingredients in the early days of Harvard College.

Cornbread evolved over the years to adapt to the character of a particular region. In the South, cornbread is often made with lard or bacon fat, but in the North, recipes are generally sweeter. Similar ingredients in cornbread were also used to make Hasty Pudding, a very popular dessert at Harvard that inspired Harvard's own Hasty Pudding Theatricals.

Rebecca Ruskin, Quincy, House

*****

Thursday, April 14, 2011

Cage Free at Harvard

Harvard University Hospitality & Dining Services has been approached about changing to using only cage free eggs.

Current state:

HUHDS purchases the equivalent of approximately 1.15 million eggs per year, in different forms, from different vendors.

· Cage free shell eggs served in all dining halls

o Approximately 500,000 a year

o Sourced from Pete & Gerry's in New Hampshire

o On the menu: hard-boiled eggs at breakfast, or grill orders like fried or sunny side up eggs

· Liquid eggs (pre-shelled eggs)

o Equivalent of approximately 500,000 per year

o On the menu: scrambled eggs, and in recipes

· Pre-shelled hard-boiled eggs

o Approximately 150,000 a year

o On the menu: hard-boiled eggs in the salad bar

Analysis:

We have carefully weighed numerous factors in considering a change regarding egg sourcing:

· Nutrition: impartial research shows no nutritional difference in eggs that are cage free, as opposed to those that are not.

· Health & Safety: in appropriately-managed facilities such as the ones from which HUHDS sources eggs, there are no notable health or food safety benefits (such as a decreased risk of salmonella) to one form of laying environment over another. Further, regardless of laying environment, hormone use is prohibited in raising hens.

· Humane treatment: the term “cage free” does not equal “free roaming” or “free range” birds. Most cage free eggs in the United States are “barn roaming” – contained in closed facilities that have been shown to have parallel concerns to those of caged birds (i.e., space, de-beaking, bird-on-bird aggression). To truly impact the life experience of the bird, they would need to be “free roaming”, and there is no vendor which could provide eggs that meet our safety and volume specifications.

· Economic: converting all eggs to cage free would increase costs by more than $100,000, necessitating either the elimination of significant program components or an increase in the board rate at a time when the University is working so hard to manage the overall cost of attending Harvard.

Conclusion:

HUHDS will maintain its current policy of purchasing eggs from responsible, USDA-approved egg farmers, offering cage free options in our dining halls for students who feel strongly about this issue. We will continue to monitor both legislative action and pricing, and we will regularly review options with the goal of finding the best possible solution for the broad range of students we serve.

Tuesday, March 29, 2011

Spring Menu Highlights

Here at HUHDS, we know that people have their own, particular favorite foods. And we DEFINITELY know that Korean Barbecue is on many people’s “I could eat it every day” list. Thus, it was no surprise to us that sadness reigned and tissue supplies were depleted this week as students realized that the season of “make-your-own Korean Barbecue” was over.


HUHDS has introduced the spring seasonal menu, and while it does not feature this cult favorite in its original form, the tasty beef is still available – as Spicy Bulgogi Steak Quesadillas and Korean Barbecue Beef Quesadillas.


In addition, we welcome the return of the popular make-your-own Panzanella Salad station (much requested on the Fall 2010 satisfaction survey), as well as Curry & Naan on Saturdays. Curry & Naan will be supplanted on April 9, however, when the new make-your-own Chicken or Tofu Shawarma debuts.

Overall, the spring menu shifts to lighter, fare, using more of the seasonal produce that is just beginning to flourish – it includes some standard favorites, some reconceived recipes, and some brand new options. Here’s a taste of what you can expect this spring:


Soups:

Chicken Dumpling Soup

Carrot & Mussel Soup


Entrees:

Thai Charred Eggplant with Tofu

Pad See Ew

Pad Thai

Whole Wheat Veggie Crumble Pizza with Onion and Peppers

Mussel Po’Boy

Spicy Bulgogi Steak Quesadilla

Korean BBQ Beef Quesadilla

Mahi Mahi with Mango Salsa

Pulled Chicken Sandwich

Pulled Pork Sandwich

St. Louis Style BBQ Ribs

Beef Fajita Fettuccini

Beef Top Round with Black Peppercorn Sauce

Sweet and Sour Seitan with Cashews

Taco Bar

Crab Cakes

BBQ Turkey Tips

Three-cheese Manacotti

General Gao’s Chicken

Build-Your-Own Burger Bar


Desserts:

Make-Your-Own Strawberry Shortcake Bar

Red Velvet Cake

Peppermint Fudge Cake

Rum Cake


Our Spring Satisfaction Survey began Monday, March 28, so please take a few moments to weigh in on the menu and our overall services. Your feedback helps us find and develop the next “Korean Barbecue” student favorite.

Monday, February 14, 2011

Welcome Back (to the winter menu)

In early November, more than 3,300 undergraduates participated in our Residential Dining satisfaction survey. It was a fairly equal division of class years and dining locations, and participants gave the residential program an overall satisfaction score of 3.76 out of 5.


Scores across the board were almost identical with those of Fall 2009. We also see that the percentage of students who self-identify as vegetarian (8%) or vegan (less than 1%) remains unchanged from our last survey. The largest majority of undergrads are omnivorous, without any personally defined restrictions (72%).


While the survey scores and open-ended feedback did not reveal any significant issues or trends, we are always looking for ways to improve the residential dining experience, and to that end, we are using the winter menu to introduce some new recipes and variety, as well as provide opportunities for you to customize your food with make-your-own stations and topping bars.


Leading the way in the winter menu is the exceedingly popular Korean Barbecue station, which will appear every Tuesday. We’ll also have a new baked potato bar on Mondays, made-to-order omelets every other Sunday, and periodic topping stations for items such as hot dogs, burritos, tacos, and nachos.

In developing new recipes for the winter, our chefs focused on a mix of new meatless options, ethnic cuisines, homestyle favorites, and healthier preparations – all of which respond to your feedback. Here’s a sampling:

  • Sweet & Sour Veggies with Seitan & Cashews
  • Turkey Meatloaf with Cranberry Glaze
  • Lemon Pepper Tilapia
  • Hickory Smoked Beef Brisket with Chipotle Aioli
  • Vegan Chicken Pita
  • South American Beef Stroganoff
  • Crab Cakes and Spicy Pepper Remoulade
  • Creamed Spinach
  • Vegetarian Ribwich
  • Seitan Pepper Steak
  • Sesame Pork Loin with Molasses and Soy
  • Tomato Basil Rice
  • St. Louis-style Baby Back Ribs
  • Ethiopian Veggie Stew
  • Shrimp & Okra Gumbo
  • Honey BBQ Pulled Chicken
  • Tempeh and Mushroom Fricasse
  • Chicken & Sundried Tomato Risotto
  • Sweet Teriyaki Pork Ribeyes
  • Mushroom Ragout (with Wheat Penne)
  • Salmon Burger with Green Godess Sauce
  • Turkey Shepard's Pie with Cheddar Mashed Topping
  • Turkey Tips with Peppers and Onions
  • Pulled Pork Tacos
  • Buttermilk Raisin Scones
  • Cranberry Scones

On Wednesday, January 26, we hosted a tasting for some of our new meatless options. Roughly 20 students sampled 10 new vegan or vegetarian choices. That experience, and a few recent House-based activities, are documented in the new Food Literacy Project blog: http://foodliteracyproject.blogspot.com/

And finally, I remind you that there are numerous ways to stay connected with HUHDS online – check us out on Facebook, Twitter (@HUDSInfo), or the Harvard Mobile App.